Oracle Engineered Systems - Exadata Technical Support Engineer in Bengaluru, India
Engineered Systems - Exadata Technical Support Engineer
GlobalCustomer Support – Database - Exadata: Job Description
Weare looking to recruit a Senior Software Engineer to the established Oracle DatabaseExadata support team. The successful candidate will be located in India. Theteam’s main responsibility is to troubleshoot highly complex technical issuesrelated to the Oracle Exadata and within areas like Real Application Clusters, HighAvailability, Data Guard, Corruption, Backup and Recovery, RMAN, Performance,Memory Management, Parallel query, Querytuning, Storage, ASM, Security,Networking, Enterprise Manager etc. The Engineer should have good hands onexperience on UNIX, Linux and/or Solaris platforms . The selected candidates are expected to workin partnership with customers, other support engineers and developers todeliver a superior ownership experience to the customer. The selected candidatewill have opportunities to become an Expert / Guru in Database technologies.The candidate will be widely regarded as a subject matter expert in theircurrent role and will demonstrate the ability to resolve complex problems oridentify acceptable workarounds. He/she should be able to perform theirassigned duties with a great degree of independence requiring minimaldirection. The Engineer is expected to be a key member of the technical problemsolving as well as problem avoidance team, routinely sought after to addressextremely complex, critical customer issues.
Themain role of a Support engineer is to troubleshoot highly complex technicalproblems (Oracle Database) requiring high level of technical expertise
-Works directly with customers
Participates in weekend rotation and shifts
Participates in initiatives that improve overall product and documentationquality
Participates in product/platform testing
Drives improvements in product quality
Serves as Situation Manager on highly sensitive Customer issues
Consults with Management in directing resolution of critical Customer situations
Consults with Customers on complex use of Oracle products
Achieves knowledge transfer through development and delivery of training,knowledge sessions, mentoring etc
-Creation/Review of Knowledge Articles
-Contribute significantly towards the “My Oracle Support” Database communities
Analyzes work load, determines best practices and implements changes toimprove productivity
Proactively contribute to increasing the team efficiency by sharingknowledge, providing feedback about best practices, writing tools / utilities
Whoare we looking for?
Technicaldegree i.e. BE / B.Tech / M.Tech / MCA / M.Sc. in Computer Science / ManagementInformation Systems / Engineering / Math / Physics / Chemistry or proven professionaland technical experience.
Greaterthan four years of industry experience
Weare looking for a core technical person, who has hands-on Databaseadministration experience on UNIX/Linux and/or worked as L3 level support engineer and/or having equivalent knowledge. You should have expertise in RealApplication Cluster (RAC), Dataguard & ASM/Storage areas. Operating systemsexpertise / SA &general awareness on rest of the areas mentioned below, will be an addedadvantage
Databasearchitecture knowledge and administration
Experiencewith clustering technologies from different vendors
Thoroughunderstanding of the Oracle database features
Extensivehands on interaction with large Database management systems
Backup andRecovery, RMAN, knowledge of various restore and recovery scenarios.
PerformanceTuning, Parallel query, Query tuning
GeneralUNIX/Linux concepts & Administration
ManagingKernel Parameters, Partitioning and File systems
Selfdriven and result oriented
Strong Problem solving/analytical skills
Strong customer support and client relation skills
-Effective communication (verbal & written)
Focus on relationships (internal & external)
Strong willingness to learn new things and share them with others
Confident and decisive
Coaching/knowledge transfer Ability
Ability to write technical Bulletins
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Job Type: Regular Employee Hire