Robert Half Technology Systems Engineer in Racine, Wisconsin
Robert Half Technology has an immediate need for a well rounded systems engineer. Our client is a major managed services provider and development shop south of Milwaukee. This systems engineer will be joining a growing team working with multiple clients. We are looking specifically for systems engineers who...
Represent Business Solutions in a positive and professional manner
Work with all personnel, outside contacts and vendors, to satisfy client needs and achieve company goals
Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint etc.
Implement and support disaster recovery solutions
Implement and support remote access solutions: VPN, Terminal Services and Citrix
Provide technical support at the network level: LAN and WAN connectivity, switches, routers, firewalls and VoIP phones
Install and configure approved hardware and software
Communicate as needed with client personnel to keep them informed of service progress, impending changes or agreed outages
Support technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware
Communicate professionally in person, over the phone and via text (email, chat, written documentation)
Translate from user explanations of issues to a technical descriptions and vice versa
Have the ability to prioritize and organize assigned tasks and projects
Identify when service call escalations are required and follow proper escalation procedures
Submit quote requests for replacement or additional parts and service
Provide support required to close service tickets promptly, within the SLA and to the satisfaction of the client
Escalate service requests that cannot be completed within SLAs
Follow up on all completed tasks to ensure the proper level of satisfaction has been met
Efficiently perform line-of-business application updates within contractual standards
Communicate as needed with client personnel, outside contacts and vendors
Provide detailed SLA debrief and reports of services calls for future enhancements
Assist Service Desk Technicians (Level 2) with escalated service tickets
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2018 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
Req ID: 04600-0010401656
Functional Role: Systems Administrator
Postal Code: 53406-5787
Compensation: $28.50 to $33.00 per hour
Requirements: Desired Skills: -MS Windows 2000 Server -Firewall -MS Exchange Server -SQL - Structured Query Language -VPN, WAN, LAN Routers, VOIP - Voice Over IP Citrix VMware