eBay Trust and Safety Engineering Manager in San Francisco, California

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.

At StubHub, our mission is simple: provide fans a safe, convenient place to get tickets to the games, concerts, and theater shows they want to see, and an easy way to sell their tickets when they can't go.

StubHub is the world's largest ticket marketplace, enabling fans to buy and sell tickets to tens of thousands of sports, concert, theater and other live entertainment events. StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. The company's unique online marketplace, dedicated solely to tickets, provides all fans the choice to buy or sell their tickets in a safe, convenient and highly reliable environment. All transactions are processed and delivered by StubHub and backed by the company's FanProtect Guarantee™. Company partners include over 60 teams in MLB, NBA, NHL and NCAA, complemented with companies such as ESPN, AEG, and Spectra.

The Trust and Safety (T&S) Application Development team within the Engineering organization at StubHub is responsible for the development and implementation of engineering services and solutions to reduce risk on StubHub eCommerce platform including device/user identification, anti-fraud and compliance solutions relying on the proper mix of rule based and machine learning (ML/AI) based techniques. The engineering leader will get an opportunity to lead, influence, architect and implement microservices for Google cloud platform (GCP). This individual will manage Java developers and closely collaborate with Product Managers, Ecommerce Site Architects, Data Scientist and Business Stakeholders to deliver innovative solutions to combat fraud and drive operational efficiencies.

He / She will have experiencing applying best practices of secure coding, preventing vulnerabilities and attack vectors specific to web applications. The right candidate will have proven experience in managing a development team in an Agile environment. This position requires excellent communication and partnering skills along with the ability to influence and lead initiatives.

Job Responsibilities

  • Learn and become deeply familiar with StubHub’s technology platform, Trust and Safety (T&S) Domain and business operations processes.

  • Collaborate with business stakeholders, Data Scientist, PMO, product management, QA, and release management to implement new business applications, processes and workflows.

  • Create T&S technology solutions in a fashion consistent with our standards, easy to maintain and to a high level of quality.

  • Take ownership of projects and iterate with Product Manager until PRD is signed off.

  • Own product design and documenting design while working with Architect sponsor and cross-functional project team.

  • Write and ensure team is delivering high-quality, secure, scalable, maintainable REST services and applications using Object Oriented Programming practices and design patterns.

  • Be responsible for designing and documenting service contract for multiple client applications.

  • Actively participate in the full Software Development Life Cycle (Agile/Scrum), iterative development, estimations and design sessions

  • Facilitate code reviews, ensuring they happen in construction phase prior to code complete.

  • Ensure unit test coverage metrics are met and nightly builds succeed.

  • Work with teammates and business partners to identity and address application issues. Provide production support as needed

  • Recommend and drive modifications to increase application security, performance, availability and scalability.

  • Manage, mentor, train and assist developers during various stages of career growth.

Job Requirements

  • Effectively manage a team of developers (6 to 8) to create effective Trust and Safety (T&S) solutions.

  • Hire, coach and mentor the T&S Application Development team

  • Ability to effectively communicate and work with business partners, team members and all levels of management to deliver anti-fraud solutions

  • Partner with Enterprise Architects to drive security and compliance standards

  • Design and develop frameworks, manage standards and ensure a high level of software quality is achieved and maintained

  • Java development experience and skills integrating applications using SOA/Web Services XML (SOAP, REST).

  • Deep experience with Spring, Hibernate, Message Bus ( any of Active MQ/Kafka/Rabbit MQ), Relational Databases and NoSQL Databases

  • Proven experience writing multi-threaded, scalable applications

  • Prefer proven experience developing transactional, eCommerce, hosted web applications

  • Experience with performance tuning and analysis tools.

  • Effectively work in an agile methodology within a scrum team

  • Strong analytical and problem solving skills

  • Work with competing priorities and manage multiple tasks

  • Work on self-directed activities with minimal supervision

Job qualifications

  • Domain experience in the area of transactional fraud/threat/security

  • 10+ years related experience.

  • 3+ years of managerial experience leading development team(s).

  • At least 8+ years’ experience in a Java/JEE development environment.

  • 3+ years’ experience with microservices and design pattern related to micro service architecture

  • Experience designing and developing robust, scalable and secure API (RESTful)

  • Experience with IBM ILOG is a plus

  • Successful development experience using Scrum or other Agile methodology.

  • Expertise with relational data modeling principles and techniques.

  • Experience in Selenium (test platform), and leading engineers to own code from implementation to QA to Production are ideal.

  • Bachelor’s degree, preferably in Computer Science or a related field.

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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com . We will make every effort to respond to your request for disability assistance as soon as possible.

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