Cummins Inc. Systems Support Engineer in Shoreview, Minnesota
Systems Support Engineer
Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.
Learn more about this role and how you can begin Working Right .
Our Power Systems Business Unit delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.
This is an exciting opportunity in Shoreview, Minnesota for a Systems Support Engineer. Cummins USA is where you can work on industry leading engineering projects such as New Product Development, Value Package Introduction and Systems Product Validation .
Your impact will happen in these and other ways:
Provide remote technical support to DBU technicians and commissioning agents on Systems/Switchgear products.
Responsible for managing factory issue escalations; expected to be final escalation point for technical issues.
Work with Systems engineering team for issues requiring product changes or highly complex solutions.
Document support work performed and communicate common issues to management and design teams.
Occasional opportunity (<25%) for field travel to customer sites if employee is able.
Interface with Systems Commissioning Engineers to continuously improve product knowledge
Acts as technical liaison between the Cummins field service organization and the Engineering, Quality, & Manufacturing organizations to identify, define, and prioritize complex product issues and to implement solutions.
Identify complex service issues, initiate problem solving, document cost and customer impact information to establish priority for corrective action.
Lead or manage failure analyses with Field Service, Warranty, and Engineering to communicate and define issues.
Partners with distributors, dealers and customers to support the investigation of complex escalated product issues, discuss solutions, and conduct training because of complexity, longevity and criticality.
Support product development teams and problem solving teams via the installation of field test engines or components and the monitoring and reporting of reliability data.
Participates proactively during reviews to ensure the serviceability of new components and products including the monitoring of new product performance.
Creates initial publication and subsequent revision of service literature.
Ensures new information regarding technical solutions and service procedures is communicated to the service organization.
Coaches and mentors less experienced Service Engineers.
Skills and Experience Required:
7 Step Product Problem Solving Process - Understands the process steps, the expectations for each step, and is able to use the 7-step process to solve a problem. Incorporates Fault Tree Analysis into the process. Has used on-the-job application of the 7-Step Product Problem Solving Process to specific problems.
Communication - Written And Verbal - Significant experience in written and verbal communication and should be capable of communicating effectively to all levels within and outside the company.
Data Gathering And Analysis - Capable of selecting and performing the required measurements in a safe manner to determine data quality and to apply predefined applications to raw data sets.
Field Investigation - Some demonstrated ability to conduct a field investigation including organizing the investigation with field organization and using service tools for diagnosis, analyzing data, and generating a field investigation report.
Hazard Analysis - Knowledge of hazard analysis and its relevance. Knows when hazard analysis should be applied and uses appropriately as part of work. Understands the underlying principles, techniques, and procedures. Leads Hazardous Analysis reviews.
Rapid Problem Solving - Consistent demonstrated use of the Rapid Problem solving process and databases. Can coach/train others on process and database. Can identify improvements to the problem solving processes and tools.
Warranty/Policy Support - Demonstrates knowledge of corporate warranty system and Marketing structure basics to support OEM's, Distributors, and end user customers to maintain excellent partnerships and relationships.
4 post graduate years of experience
Required Education, Licenses or Certifications
Bachelor of Science (or equivalent degree) in Engineering required
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today. careers.cummins.com
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Primary Location United States-Minnesota-Minneapolis-US, MN, Shoreview, CPG Headquarters Victoria St
Job Type Experienced - Professional / Office
Recruitment Job Type Professional - Experienced
Job Posting Apr 17, 2018, 2:30:34 PM
Unposting Date Ongoing
Req ID: 180002BT