CXtec Senior Systems Engineer - Storage Virtualization in Syracuse, New York

Senior Systems Engineer - Storage Virtualization

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Job Description


Provide technical systems support to customers and sales personnel on current and future product lines. Provide troubleshooting leadership during customer installation and upgrades. Ensure quality-testing procedures are established and maintained.


  • Provide engineering support to sales organization throughout the sales process

  • Make recommendations for customer systems based on information obtained; upon receipt of information contact customer to explain recommendations and answer any questions or concerns.

  • Creation and review of detailed Statements of Work outlining projects and tasks to be completed for clients

  • Meet with leadership, managers and account managers regarding account status, ongoing issues and opportunities

  • Design, install, support and document customer environments from small business to enterprise size deployments

  • Complete Projects on time and budget, while meeting client expectations

  • Analyze problems, research probable solutions and provide network redesign suggestions as needed.

  • Contact customers regarding defective or damaged product returns.

  • Maintain necessary industry certifications as outlined by management

  • Identify and recommend areas for improvement through ISO processes

  • Provide support after hours as necessary to complete client projects

  • Assume additional responsibilities as required.


  • Bachelor degree or equivalent career technical certification.

  • Minimum of five years technical experience, with proven technical management ability.

  • Build, install, configure, maintain VMware ESXi 6.x servers, vmClusters, Virtual Center System Appliances

  • Experience managing private cloud environments as well as developing highly available virtualization environments including defining monitoring standards, operational procedures and growth plans required

  • Ensure virtualization systems are compliant with security standards

  • Experience with additional VMware tools (e.g., vRealize Operations, View, Site Recovery Manager) a plus

  • Technical competency with identified hardware platforms preferred: Dell, Cisco UCS, Lenovo, IBM and HPE

  • Experience with Enterprise storage technologies i.e. Nimble, Equallogic, NetApp, EMC preferred

  • Storage Concepts including NFS, iSCSI, and fibre channel storage for both Microsoft and VSphere

  • Experience with network technologies, including VLANs, NATs, Virtual Switches preferred

  • Experience with Veeam backup solutions

  • Knowledge of various OS related functionality including, but not limited to Backups, Capacity Planning, Disaster Recovery, and File System Management.

  • Knowledge and experience working with Active Directory, Windows Server 2008R2/2012/2016.

  • Demonstrate strong analytical, problem solving and decision making skills.

  • Ability to work collaboratively with engineers who support a variety of projects and customers.

  • Ability to communicate effectively both verbally and in written form.

  • Experience in network engineering and/or technical support.

  • Demonstrate enthusiasm and commitment to the job and the company core values.

  • Ability to travel and work after hours

  • Preferred Certifications:

  • Minimum of Cisco Associate Level Certification

  • Microsoft MCP,MCSE or A+ certification preferred

  • VCP (Strongly Preferred)

  • Must be authorized to work in the United States and not require work authorization by our company for this position now or in the future.

As a condition of employment, upon offer, candidates will be required to participate in a background check and complete a pre-employment drug screen.

Job Location

Syracuse, New York, United States

Position Type